Senior Parts Advisor / Parts Manager
Reporting to the Aftersales Manager
About Us:
Slatterys Garage Ltd was founded in 1965 & has been Main Dealer for the Peugeot brand since 1973.
As a result of our ongoing expansion and business growth, we are seeking to appoint a positive and motivated individual with a 'can do attitude' to join our successful, fast paced & award winning aftersales team.
Role responsibilities:
* Assist and advise customers via telephone, online and face to face.
* Ensure parts are efficiently pre-picked and distributed to service technicians at the beginning of each day.
* Process orders from customers and service advisors.
* Build and maintain strong and lasting relationships with new and existing customers & suppliers.
* Utilise the Company dealer management system (DMS) to process orders and invoice customers.
* Monitor vehicle health checks to select required parts and price them accurately to allow customer quotes to be completed in a timely manner.
* Ensure that parts issued are charged correctly to appropriate jobs.
* Communicate with the service advisors and technicians about inventory, pricing, and delivery times.
* Maintain an organised parts inventory ensuring that parts are held at the correct bin locations and that all parts issued are properly accounted for.
* Order parts from manufacturers and other suppliers.
* Correctly account for all parts received and ensure that they are stored in appropriate bin locations.
* Comply with health and safety standards.
The successful candidate will ideally:
* Have experience working in a busy Parts department at a Main franchise dealer.
* Possess a good knowledge of motor vehicles and a have a technical background with the ability to interpret a complex parts catalogue.
* Have the ability to work alone or in cooperation with other team members to deliver excellent customer service.
* Work to sales targets and complete tasks in allotted times in accordance with Company and manufacturer standards.
* Be computer literate and follow processes in accordance with the Company dealer management system (DMS).
* Be punctual and show initiative while demonstrating a strong work ethic.
* Be confident enough to mentor and coach less experienced team members.
* Good attention to detail and a desire to get the job done to a high standard.
* Willingness to learn & develop
* Good attendance and time keeping
* Can-do attitude is essential.
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