Credit Facilities Operations Administrator Role
Role Description:
To perform the role of Credit Facilities administrator in our Global Service Centre with responsibility for managing the recording and maintenance of credit facilities, related fees, credit protection (collateral) and client covenants based on instruction from Client Support teams.
This role will be 12 Month Fixed Term Contract of Employment
Please Note, this role will work North American hours of 2pm to 10pm Monday to Friday (incl. Public Holidays).
All Applicants must have the Right to Work In Ireland, either as an EU Citizen or on a Stamp 1G or Stamp 4 Visa
Main Tasks:
Core
* Ensure data attributes are captured completely and accurately in the relevant systems
* Verify that credit liability structures are set up as instructed
* Register covenants and collateral data and create appropriate linkages to credit facilities
* Manage other static data maintenance activities related to a client portfolio as needed
* Proactively manage all fee related activities including calculation, invoicing, settlement, fee collection and reporting
* Perform a data management specialist role for facilities, fees, collaterals and covenants
* Ensure operational processes are followed and challenge existing ways of working
* Follow adherence to SLA process timelines to achieve the daily and hourly deadlines for assigned tasks
* Escalate effectively to deal with bottlenecks, knowledge gaps or barriers
* Check the correctness, completeness and reliability of documents according to the procedure, work instruction and policies
Customer Service and Continuous Improvement
* Build strong partnerships with our customers and key stakeholders, supporting the delivery of quality services in line with agreed service levels by being able to translate issues into solutions
* Adherence to team performance measures to assure the timeliness, accuracy and completeness of processing activities
* Use standard problem solving and improvement approaches where potential improvement areas are identified
* Question, analyse and improve output, leading to measurable improvements in quality and efficiency
Technical Skills
* Minimum 3 years’ experience in Financial Services preferably Banking
* Competent in MS Office with strong proficiency in MS excel
* High level of numeric and written competence
* Fee collection experience is beneficial but not essential
* Must have a high attention to detail, be self-motivated with excellent communication skills
Risk and Control
* Identify and understand risks and seek to mitigate, reduce or accept these as part of the Risk Control Framework
Projects
* Provide practical/technical expertise in projects (where appropriate)
The Application Process
This is our standard application process. It may vary by role.
Step 1: You Apply
Thanks for applying! You will always receive a confirmation of your application by email. We review all the resumes and covering letters that we receive. We will let you know as soon as possible if we invite you for an interview.
Step 2: Interview
We invite you for one or more (online) interviews. We want to know if you fit the role and the team. You probably have many questions for us too. For some positions, we may also ask you to complete an assignment or assessment.
Step 3: Our Offer
Are you the new colleague we are looking for, and do you also feel happy with us? Congratulations! You will receive a good offer from us. Before you start, we conduct a legal screening to ensure that our employees do not pose a risk to us and our customers.
Step 4: Welcome!
Welcome to Rabobank! We look forward to seeing you and can't wait to work together.
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Credit Facilities Operations Administrator
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