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Customer Service Representative, Ireland
Client:
The Sherwin-Williams Company
Location:
Ireland, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
cd3f5d07a5e5
Job Views:
4
Posted:
19.04.2025
Expiry Date:
03.06.2025
Job Description:
To be the guarantor of good administrative management of the customer service function, from reception to the delivery at the customer. Must have a strong proactive drive to satisfy customers’ expectations and the business objectives of Sherwin Williams. The Customer Service Representative acts as an intermediary between the commercial team, the customers, and the accounting department. Responsible for coordinating and facilitating the flow of trade, and responding as quickly as possible to the expectations of all parts.
ESSENTIAL FUNCTIONS:
1. Take delivery of the orders by e-mail/phone.
2. Handle customer enquiries via the telephone by providing accurate information regarding products and product applications and process telephone orders accordingly.
3. Check stocks for supply of the orders.
4. Input the order into Navision; create new articles and quantity price reference.
5. Control information of the order, including delivery and invoice address, delivery date, and time.
6. Daily production and delivery planning.
7. Answer the customers; acknowledge receipt of their order.
8. Ensure the reliability of the proposed deadlines with warehouse/dispatch personnel.
9. Keep informed of any delay or failure to comply with the order requirements and inform customers accordingly.
10. Manage the delivery notes and CMR; contact the carriers.
11. Manage back orders; inform the Commercial department if necessary.
12. Manage the request for credit notes and follow up on claims.
13. Manage filing of all customer service paperwork such as orders, production & development documents.
14. Keep the customers' file up to date, including addresses (orders, invoicing, delivery), conditions of regulation, contacts, history of the ordered products, and special requests.
15. Create and maintain files on rates, terms of discounts, rebates, and discounts on approval of Sales Manager or Operations Manager.
16. Send technical documentation, safety data, catalogues, and charts to customers.
17. Create or change new accounts/new conditions.
POSITION CHALLENGES:
1. Be responsible and autonomous in order entry.
2. Ability to work in a fast-paced environment and under pressure.
3. Ability to work in a team and to deadlines.
DECISION MAKING AUTHORITY:
1. Suggestions for improvement and optimization of service to the CRM Manager.
POSITION REQUIREMENTS:
Formal Education:
1. Secondary school level education.
Knowledge & Experience:
1. Customer Service experience.
2. Microsoft Office (Word, Excel).
Technical/Skill Requirements:
1. Strong organization skills with an autonomous approach.
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