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Managing Director PRC Sales & Marketing Recruitment
Our client, a leading company in the payment solutions industry, is seeking to recruit a Sales Support Specialist to join their team.
The Role
1. Providing first-level support to merchants, partners, and sales consultants, ensuring swift resolution of inquiries and issues.
2. Assisting customers with product-related queries, including payment terminals, online services, and account setup, while guiding them through KYC processes.
3. Collaborating with cross-functional teams such as Sales, Operations, and Finance to ensure seamless customer experiences.
4. Managing online sales processing, overseeing the customer journey through to onboarding.
5. Educating customers on how to use the company’s products and services, building confidence and satisfaction.
6. Identifying opportunities for upselling and cross-selling, providing tailored recommendations to meet customer needs.
7. Maintaining accurate records of daily business activities and customer interactions in CRM and other internal systems.
8. Building and managing relationships with new and existing customers, ensuring timely support and resolution of complaints.
Qualifications / Experience Required
1. Minimum of 2 years’ experience in a fast-paced call centre or telephone support environment.
2. Flexible, proactive, and creative problem-solving abilities.
3. Strong communication skills with a customer-focused mindset.
4. Team player with the ability to collaborate effectively.
5. Familiarity with mobile technology or telecom services, with an eagerness to learn.
6. Proficiency in administrative tasks and experience with tools like ticketing systems, CRM, invoicing platforms, and Microsoft Office.
7. Passion for technology and staying updated with the latest trends.
Salary & Benefits
€35,000 base salary with an additional €5,000 performance bonus.
23 days annual paid leave.
Important Notice – By applying for this position with PRC Recruitment (PRC Confidential Ltd.) the company may store your details on our company database. We will only use your information for job-seeking services and will never share it with a third party. Please see our privacy policy explaining in more detail and your rights.
Seniority level
Entry level
Employment type
Full-time
Job function
Industries: Banking
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