Job Title: Customer Service Agent
Location: {company}
Job Summary:
We are seeking a dedicated and professional Customer Service Agent to establish, maintain and enhance customer service relationships through prompt handling of customer requests and efficient problem resolution.
Responsibilities:
* Process service / repair / replacement orders using SAP and other internal systems as well as answering phone calls and provide requested information to customers.
* Efficiently organize and manage returns, coordinate and handle shipments through various carrier platforms, including but not limited to UPS, FedEx, DHL to guarantee timely delivery and return of the devices, ensuring a streamlined and customer-friendly experience.
* Maintain a high level of attention to detail to accurately process customer requests ensuring all information is complete and correct.
* Identify promptly and address any issues related to replacement order delays, spare parts availability, invoices, taking proactive measures to communicate resolutions to customer.
* Work effectively within tight deadlines to ensure that service, repair / replacement requests are processed quickly while maintaining adherence to established SLA.
* Build and maintain strong relationships with internal teams and external partners, fostering a collaborative and customer-centric environment.
Qualifications:
* 1-3 years of experience in customer service, preferred.
* Fluency in English and Dutch is a must.
* High School Diploma, GED or equivalent work experience, preferred.
* Ability to multi-task.
* Strong troubleshooting skills.
* Strong client-facing and communication skills.
* Customer centric mindset.
* Strong team player with ability to work with diverse group people.
* Able to work independently and proactively in a changing environment.
About Us:
{company} is headquartered in Dublin, Ohio. We are a health care services company that improves the cost-effectiveness of healthcare. As the business behind healthcare, we help pharmacies, hospitals and ambulatory care sites focus on patient care while reducing costs, improving efficiency and quality, and increasing profitability.
We are an essential link in the healthcare supply chain, providing pharmaceuticals and medical products to more than 100,000 locations each day and are also the industry-leading direct-to-home medical supplies distributor.
We support the growing diagnostic industry by supplying medical products to clinical laboratories and operating the nation's largest network of radio pharmacies that dispense products to aid in the early diagnosis and treatment of disease.
Ranked #14 on the Fortune 500, we employ more than 50,000 people worldwide.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.