Job Opportunity
This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team, you will have the opportunity to work closely with our personal and business customers.
Key Responsibilities:
* Engage with customers to deliver a professional, efficient, and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers.
* Record/update relevant customer information on in-house systems.
* Handle all basic queries/problems and refer complaints as appropriate.
* Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers.
* Understand your goals, and your role in delivering and achieving the Group's shared ambitions.
* Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group's success.
* Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions.
* You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures.
Requirements:
* A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team.
* Self-motivated with a passion to achieve goals and identify sales leads and referrals.
* You have a curiosity for technology, and are an early adaptor of new technologies.
* The willingness to learn and grow your career within the company.
Our Team:
Our team purpose is to enable our Customers, Colleagues, and Communities to thrive. We do this by drawing on our professionalism, determination, innovation, and the passion we have for making a difference in customers' lives. Our work is important, and so too are the people doing it.
Why Work with Us?
We prioritise work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy, and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, WebDoctor, and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career.
Key Competencies:
* Customer Focused - Self
* One Group, one team - Self
* Manage Risk - Self
* Champion Transformation - Self
* Accountable - Self