Job Title: Staff IT Operations Reporting Specialist
Ensures the delivery of high-quality services to end users, with a focus on developing, managing, and optimizing reporting processes to support operational excellence in a highly regulated environment.
Key Responsibilities:
* Collaborate with multi-functional teams, senior partners, and sponsors to capture reporting needs and translate them into actionable digital solutions.
* Lead the design, development, and implementation of innovative performance dashboards using Power BI, Tableau, and Splunk.
* Continuously identify and implement improvements to reporting processes and methodologies.
* Analyze operational data to identify trends, patterns, and areas for improvement.
* Provide training and support to team members on reporting tools and standard processes.
* Ensure compliance with regulatory requirements and company policies in all reporting activities.
Requirements:
* Experience in performance management, insights, or reporting roles across major infrastructure-based programs.
* Expertise in Power BI, Tableau, and Splunk at an advanced level.
* A solid grasp of SQL scripting and some experience of Python scripts.
* Strong GxP experience and demonstrable experience of leading in highly regulated environments.
Education and Experience:
Bachelor's degree in Information Technology or related field, and 6+ years of experience with a minimum of 2 years of experience in an FDA or similarly regulated environment. May consider experience in lieu of education; level discussed upon completion of an interview process.