About Turas Nua
Turas Nua is the Irish employability services provider, wholly owned by FRS Network, an Irish cooperative social enterprise. We have been delivering services to Irish communities since 1980.
Purpose of Role
As a caseworker, you will work with clients referred by the Department of Social Protection to IPNES. You will manage a caseload of clients, coordinating our internal support specialists and external organisations to provide a personalised, planned support service to each client, to help them gain sustainable employment.
Key Responsibilities:
* Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment.
* Use industry-leading assessment technology to identify the client's goals, ambitions, and barriers to employment.
* Provide coaching and mentoring to clients, including providing intensive job search support when the client is job ready.
* Maintain strong knowledge of the local labour market.
* Achieve daily and monthly contractual key performance indicator (KPI) targets, managing a caseload of clients.
Person Profile
We are looking for a dynamic and adaptable person who can work in a fast-paced, client-focused and results-driven environment. You will possess strong case management capabilities, including decision-making skills, relationship skills, and problem-solving skills.
You will be able to build rapport and trust with clients and motivate them to own their journey and achieve change. You will also be highly self-motivated and able to work in an office and remotely as part of a team.
Able to provide individual support to each client based on their particular needs, requiring a high level of understanding, patience, and empathy, active listening skills, and the ability to navigate more difficult conversations/interactions with professionalism and sensitivity.
Requirements
Leaving Certificate or equivalent. Minimum of three years' experience of working in a customer focused, target driven environment. Strong IT skills/experience in the use of Microsoft Office and CRM systems. Must be comfortable with all aspects of remote working technology.