Job Description:
We are seeking a dynamic and ambitious individual to join our team as an Apprentice Service Advisor at Joe Duffy Volkswagen Airside, Swords.
This is an excellent opportunity to train as a Service Advisor with Ireland's largest motor retail group.
Duties and Responsibilities:
* Be the focal point of contact for Volkswagen customers requiring servicing or repair to their vehicles.
* Manage the flow of information between the workshop, dealership, and customer, delivering excellent customer service at all times.
* Qualify service needs and diagnose vehicle running problems where appropriate.
* Establish understanding and agreement with the customer on work to be carried out.
* Calculate workshop capacity and enter details onto the service workshop loading system.
Requirements:
* Impeccable appearance and well-presented attire.
* Excellent oral and written communication skills.
* Able to record accurately all relevant details.
* An ability to 'up sell' additional work/accessories.
* A full, clean driving licence is an essential requirement.
Benefits:
* Employee Assistance Programme.
* Industry Leading Training and Progression Plans.
* Life Cover.
* Social Club.
* Bike to Work.
* 20 days annual leave.
* PRSA.
Training and Development:
Our comprehensive training programme is tailored to suit individual needs, taking approximately six months to complete.
During this period, you will receive training in Joe Duffy Group processes, database management, marketing, customer service, and other essential skills.