About Turas Nua
Turas Nua is a leading Irish employability services provider that supports people who are over 12 months unemployed or employed part-time on low earnings. We offer intensive, targeted and personalised employment support services.
Our Mission
We deliver the IPNES contract in partnership with FRS Network, an Irish cooperative social enterprise. Our mission is to provide a high-quality service that creates positive outcomes for individuals and communities.
Job Description: Caseworker
We are seeking a dynamic and adaptable Caseworker to join our team in Wexford Town. As a Caseworker, you will work with clients referred by the Department of Social Protection to IPNES.
Key Responsibilities:
* Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment.
* Use industry-leading assessment technology to identify client goals, ambitions, and barriers to employment.
* Provide coaching and mentoring to clients, including intensive job search support when the client is job ready.
* Maintain strong knowledge of the local labour market and organise daily schedules with face-to-face meetings, phone calls, online meetings, and email correspondence with clients and other service providers.
* Achieve daily and monthly contractual key performance indicator (KPI) targets, managing a caseload of clients.
Requirements:
* Leaving Certificate or equivalent.
* Minimum of three years' experience of working in a customer-focused, target-driven environment.
* Strong IT skills/experience in the use of Microsoft Office and CRM systems.
* Ability to build rapport and work effectively with a diverse range of individuals both in person and over the phone.
* Experience in delivering presentations in a group setting or public speaking.
* Strong prioritisation and time management skills.
* Fluent written and spoken English.
Join our Team: If you are passionate about helping others achieve their employment goals, we encourage you to apply for this exciting opportunity.