Red D are recruiting a Front Office Manager / Guest Relations Manager for a brand-new luxury hotel in Dublin City Centre. This is an exceptional opportunity to be part of a pre-opening team and play a leading role in creating a seamless, memorable customer experience from day one. You will be at the forefront of the hotels operations, ensuring every customer receives a warm welcome and outstanding service in one of Dublins most exciting new hospitality destinations. Key Responsibilities: Lead all Front Office pre-opening activities, including recruitment, training, and the implementation of SOPs. Oversee daily Front Office and Guest Relations operations, ensuring a welcoming and efficient environment for all customers. Supervise check-in and check-out processes, maintaining the highest service standards. Handle customer feedback and respond to online reviews, driving service improvements. Coordinate group bookings, special events, and room allocations in collaboration with the Reservations Manager. Manage guest room security and key control, ensuring customer safety at all times. Drive upselling initiatives and support revenue strategies alongside other departments. Ensure compliance with health & safety, legal requirements, and hotel policies. Oversee billing procedures and ensure cash handling and credit policies are followed. Promote the hotels offerings and local experiences to enhance each customers stay. Requirements: Minimum of two years experience in a senior Front Office or Guest Relations role within a quality hotel environment. A passion for delivering outstanding customer service. Strong leadership, problem-solving, and organisational skills. Excellent communication and interpersonal abilities with a friendly, engaging demeanour. Proficiency in Front Office systems; OTA knowledge is advantageous but not essential. Ability to work in a fast-paced environment with a flexible schedule. Benefits: Competitive salary KPI based bonus Staff discounts Gym membership TaxSaver benefits Opportunities for career growth and development within a luxury hotel environment If you are a proactive and service-driven professional eager to make an impact in a pre-opening hotel, we would love to hear from you.