Responsibilities and Duties
* Deliver training and technical support to customers and the internal sales team on relevant IVD products through demonstrations, evaluations, and well-structured trials.
* Act as the primary technical contact for application-related inquiries within the IVD portfolio, supporting both customers and the sales division.
* Respond promptly to technical questions and product feedback from both customers and internal teams.
* Collaborate with marketing to help shape and refine the IVD product messaging and effectively communicate value propositions to partners.
* Serve as the subject matter expert on the full IVD product range and emerging diagnostic technologies, particularly direct diagnostic solutions.
* Attend, organise, and report on exhibitions, workshops, and related events as needed.
* Contribute to tender submissions by coordinating all product-specific technical documentation and details in collaboration with the sales and tender teams.
* Provide remote and onsite technical support to customers, as well as internal departments including sales and service teams.
* Work in tandem with the engineering team to align technical solutions with customer requirements.
* Ensure proper complaint handling and documentation in accordance with internal quality systems.
* Help maintain high levels of customer satisfaction in line with company standards and expectations.
* Support special projects, such as system installations and validation (e.g., IOQ).
* Stay informed on innovations and developments within the IVD sector and support onboarding processes for potential new supplier partnerships.
* Liaise with internal teams and external collaborators to maintain excellent customer service.
* Participate in evaluating new business partnerships alongside management.
* Assist in developing and executing go-to-market strategies for new product or agency launches, working closely with commercial leadership.
Qualifications & Experience
* A degree or higher in Microbiology, Biochemistry, Chemistry, Life Sciences, or related discipline.
* Strong background in the IVD industry (e.g. molecular diagnostics, blood transfusion) in a clinical or commercial environment is a strong advantage.
* Demonstrated passion for science and innovation.
* Solid understanding of laboratory operations and quality regulations, particularly ISO15189 and ISO17025.
* Proficiency in IT systems; experience interfacing diagnostic platforms with LIS systems is highly desirable.
* Results-driven mindset with a strong work ethic and ability to meet objectives.
* Strong troubleshooting skills and ability to communicate technical information clearly to both internal stakeholders and customers.
* Excellent time management, planning, and organisational abilities.
* Outstanding interpersonal, verbal, and written communication skills.
* Ability to work independently as well as collaboratively to meet goals and deadlines.
* Willingness to follow company policies and procedures.
* Full driving license required.
* Occasional international travel may be necessary.
Salary & Benefits
* Salary details provided upon application.
* Benefits include company car, laptop, mobile phone, pension scheme, and performance-based bonus structure.
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