The Senior Internal Communications Manager plays a critical role in shaping the internal communications function within an organization. This seasoned professional must possess exceptional strategic communication skills, project management expertise, and a keen ability to counsel senior leadership.
Key Responsibilities:
* Strategic Communication Planning: Develop and execute comprehensive internal communication strategies that resonate with employees.
* Team Leadership: Direct and manage the Internal Communications team to ensure seamless execution of initiatives.
* Counseling Senior Management: Provide expert guidance to senior leaders on internal communications matters affecting employee engagement and organizational reputation.
* Content Delivery: Lead the creation and dissemination of high-quality content for organizational events, such as town halls and key reports.
* Effectiveness Monitoring: Analyze data and gather employee feedback to assess the impact of internal communications initiatives.
* Crisis Communications: Manage the internal response to crisis situations that threaten organizational perception and reputation.
* Platform and Channel Management: Oversee the ownership and procurement of essential internal communication platforms, channels, and technology.
* Change Communications: Coordinate change communications for People Function projects and other significant initiatives.
* Employee Experience Enhancement: Collaborate closely with People Function teams to improve employee experience.
* Alignment and Messaging: Partner with internal and external communications teams to ensure cohesive messaging.
Requirements:
* Education: Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.
* Specialized Knowledge: Proven expertise in internal communications and/or change management.
* Experience: At least 8 years of experience in internal/employee communications.
* Leadership and Team Management: Strong leadership and team management skills to direct and motivate the Internal Communications team.
* Project Management: Excellent project management skills to oversee multiple projects simultaneously.
* Analytical Skills: Strong analytical skills to measure and report on communication effectiveness.
* Writing and Communication Skills: Excellent writing, editing, and proofreading skills, along with strong communication and relationship-building abilities.
* Creative Thinking: Ability to devise innovative communication strategies, particularly with a digital-first approach.
* Attention to Detail: Keen eye for accuracy and precision in all tasks.
* Industry Expertise: Experience working in the public sector or financial services industry is highly valued.