The Service Coordinator role is to schedule Internal FSE's & External Service Partners and parts to fulfill service requirements, these include Assessments, Start up, PMV, Emergency Callouts. Act as the liaison between customers, internal resources, and external service partners/suppliers to meet service delivery requirements.
Essential Functions
* Optimise FSEs allocated time and schedules
* Schedule maintenance, batteries and ad hoc visits
* Manage external partners services
* Schedule Start ups in conjunction with the Project Department
* Ensure customer database is kept up to date
* Coordinate spare parts, delivery and retrieval
* Manage internal and external orders
* Monitor and issue daily reports
* Monitor and enforce technical updates needed
Education
Minimum level Required:
• A good academic education
Experience - Minimum Requirement:
• 2 years Customer Service experience
• Previous company product experience is a plus.
• Previous coordination roles an advantage
• Awareness/familiarity with electrical terminology and concepts.
• Previous UPS/HVAC product experience is a plus.
Knowledge & Skills - Required:
• Strong computer skills such as Word, Excel, Skype, MSFT Teams, email etc.
• Written - ability to communicate in a clear and concise manner with internal and external customers.
• Fluent English is mandatory.
• Strong time management skills
• Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.
• Detail-oriented and able to meet deadlines
• Good problem-solving skills
• Work both independently and as part of a team
• Tactful and effective at dealing with difficult/irate customers
Other Key Considerations
• Adhere to all Health and Safety directives.
• Adhering to all company's operating and Quality procedures.
• Maintain a professional and flexible attitude towards the company and its customers.
• Ensuring customer satisfaction levels are continually improved.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
"We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability."
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Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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