The Bridge House Hotel is a family owned four-star hotel in the heart of Tullamore Co Offaly, located less than 90 minutes from Dublin, Limerick and Galway! The hotel boasts 70 luxurious bedrooms, 4 unique dining areas, relaxing spa, leisure club with indoor swimming pool, outdoor hydrotherapy pool, fitness gym, steam room and sauna.
Skills and Attributes
* Customer Service
* Attention to Detail
Description
The Bridge House Hotel has an exciting opportunity for a Hotel Receptionist to join their existing team.
Responsibilities
* Provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out.
* Achieve positive outcomes from Guest queries in a timely and efficient manner.
* Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
* Keep both the Front Office Manager and Reception Supervisors fully aware of any relevant feedback from guests and other departments.
* Demonstrate a high level of customer service.
* Attend appropriate training courses, when required, and be an integral part of the Day/Night Team's training and development efforts.
* Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
* Input restaurant bookings into our online systems.
* Work with the Front Office team to complete the tasks for the day covered on the Front Office checklist.
Skills / Experience Required
* Excellent Customer Service Skills are essential.
* Excellent Communication & Interpersonal Skills.
* Good Organizational Skills.
Benefits
* On-site Gym or Fitness Discounts
* Flexible Schedules
* Professional Development + Growth
* EAP (Employee Assistance Programme)
* Staff Discounts
* Opportunities for Advancement
* Great Location
* Wellness Programs
* Employee Recognition
* Free onsite parking
Bridge House Hotel is an Equal Opportunity Employer.
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