Job Purpose:
The Patient Liaison Officer will work with the current team to expand and support the development of the Patient Feedback and Complaints process within the Mater Hospital.
Given the publication of the overarching HSE Patient Safety Strategy, the National Inpatient Experience Survey and the Patient Safety Act 2023, there is increased focus on building real and meaningful partnerships between patients and those working in healthcare.
Person centred care will generate a more compassionate healthcare system that responds to our patients, learns from when things go wrong and seeks to improve the patient experience while placing the patient voice at the heart of the process.
For more information, please refer to the attached job decsription.
Informal enquiries:
Cora Herbert, Patient Liaison Manager,