The Assistant Retail Manager is responsible for helping organize and run our retail store and fill in for the Retail Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction needs are achieved.
Assistant Retail Manager responsibilities include hiring and training retail employees, monitoring inventory and ordering merchandise based on demand. You will also research competitive products and analyse consumer behaviour to ensure our store meets and exceeds client expectations, through monitoring the sales-mix.
Assist the Retail Manager in planning and implementing strategies to attract customers and increase average spend.
Assist in completing the store operational requirements by scheduling and assigning employees through the KRONOS System.
Comply with Aramark procedures in respect of OPx and system requirements.
Assist in managing weekly payroll for UHG Retail within 15% of net revenue.
Understand the weekly "Scorecard" for retail store against plan / prior year.
Coordinate daily customer service operations (e.g. sales processes, orders and payments)
Implement Aramark policies and protocols that will maintain future retail operations.
Ensure compliance with Aramark BCP.
Conduct regular audits to ensure the store is functional and presentable.
Make sure all employees adhere to company's policies and guidelines
Maintain operations by initiating, coordinating, and enforcing Aramark programs, operational, and personnel policies and procedures.
Contribute to team effort by accomplishing related results as needed. Coordinate daily Front of the House and Back of the House retail operations for UHG.
Support in the implementation / following tariff plans, as set-out and agreed with Aramark.
Assist in the delivery of a monthly inventory of all shop stock (as per the Aramark Financial Calendar), ensuring stock levels are maintained within agreed levels.
Assist in maintaining store staff headcount by recruiting, selecting, orienting, and training employees through the Induction System / Buddy System.
Maintain / retain store staff by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results, as laid out be Aramark in the Aramark Handbook.
Protect employees and customers by providing a safe and clean store environment, under the Aramark Health and Safety policy and the ISO Standards, as operated on campus.
Identify current and future customer requirements by understanding the sales-mixes.
Appraise staff performance and provide feedback to improve productivity.
Make sure all employees adhere to company's policies and guidelines
Act as our store's representative and set an example for our staff
Train new and current employees on proper customer service practices.
Market merchandise by studying advertising, sales promotion, and display plans; analysing operating and financial statements for profitability ratios / sales mixes.
Secure merchandise by implementing security systems and measures.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Deliver superior service and maximize customer satisfaction, maintaining an average of over 90% on Happy or Not and VOC.
Respond efficiently and accurately to customer complaints.
Regularly review product quality and work within Aramark Monthly "Innovate" programs.
Organize and supervise shifts.
Ensure compliance with Aramark Food Safety and Health and Safety regulations within the retail unit.
Manage retail's good image and suggest ways to improve it.
Promote the brand on the campus through word-of-mouth and retail events.
Be visible and work on Food Service / Till Counters.
In the absence of the Retail Manager, be the lead operator of the Retail Unit.
Any other duties deemed appropriate by the Retail Manager and or Campus General Manager.