Description
We are seeking a Tech Support Engineer (TSE) to independently resolve complex technical issues that first-line product support has been unable to fix.
TSEs require in-depth system knowledge and understanding of operating principles, exercising judgment within broadly defined practices and policies to select methods and techniques for achieving results.
They consult with other engineering teams, host meetings to determine the best course of action, and document troubleshooting processes and technical findings to generate service reports.
Your Major Responsibilities:
* Formal training at one of our award-winning centers in California, USA, Singapore, or Taiwan.
* Domestic and international travel up to 50% of the time to resolve urgent escalations at customer sites.
* Acting as a technical escalation point for other support engineers, becoming an expert on our products.
* Ensuring customer satisfaction by solving complex issues with tools at customer sites.
* Representing the company as a technical support representative for new product development.
* Completing high-quality reports and documentation.
What You Will Bring:
* An experienced engineer working with Semiconductors.
* The ability to understand and tackle problems in software, electronics, optics, mechanical, electro-mechanical, and/or electro-optical systems to address on-site customer problems.
* Experience working on electronic systems within the semiconductor industry is a plus.
* Outstanding interpersonal communication, analytical, and problem-solving skills.
* Fluency in English and French language is a must.
* A full driver's license.
What We Offer:
* A dynamic opportunity and growth potential in the Semiconductor Industry.
* A competitive, family-friendly total rewards package.
* Variable compensation components, e.g., participation in company stock purchase plans.
* A company car or car allowance.
* Award-winning training.