Job Description
The Organisation is seeking a Systems Support Coordinator to help build on the training already delivered to staff and volunteers across the organisation.
Your Role
As a Systems Support Coordinator, you will be involved in coordinating the needs of your end users in new and current organisational systems.
Main Functions
* To help project teams develop and test new technology solutions from idea initiation to being ready for deployment.
* To deploy new technology solutions by delivering training to end users.
* To support users with technology solutions that are part of business-as-usual processes and contribute towards process improvements.
Your Responsibilities
* To be a Super user of the new systems with a comprehensive knowledge of their operation and application.
* To support areas and other coastal teams by coordinating, planning events, meetings, communications, and activities ensuring that all relevant documents are prepared pre-meeting and actions are documented post meeting.
* Supporting the running and facilitation of events with decision makers, system owners and end users to chart and define existing and future work stream processes, systems, and hardware.
* Assist other support teams with systems issues.
* Work with the stakeholders to identify training needs, support the creation of targeted and timely training interventions within agreed timescales and deliver the training during deployment.
About You
You will have an inquisitive mind and an appetite for understanding how users interact with technology. Empathy with the end user is more important than being a systems expert and full training in the systems will be given.
Requirements
* A full driving licence is required.
* Good IT skills including proficiency in Microsoft tools and systems.
* Ability to manage self and work from home.
* Working with People - ability to work with anyone and help them to get the most out of the systems that they support.
* Living within the Region the role covers.
* Training delivery - ability to train staff and volunteers to use applications and systems.
* Customer Focussed - treat everyone as a customer and give them the service that you would want to receive.
Diversity
The Organisation respects and values diversity of background, skills and perspectives within their teams, and considers it essential to help them deliver a world-class service.