Systems Engineer/Platform Engineer
Galway - hybrid (1 week a month in office)
Contract: 12 months
Day rate: 350 per day
This is a Platform Engineering focused role requiring strong Genesys Engage and Linux experience.
Responsibilities:
* Provision new services/technologies, providing cost-effective telecommunications systems and technology options/solutions.
* Examine customer needs to determine the best telecommunications equipment/service(s) and/or solution(s) to meet their needs.
* Softphone software installs, configuration, and troubleshooting.
Minimum Qualifications:
* Minimum 7 - 9 years of voice/digital experience.
* Strong leadership and organizational skills.
* Excellent communication and presentation skills with strong problem-solving and analytical skills.
* Expertise with Agile (Scrum, Kanban) delivery and software design, development, testing, and operational automation.
* Proven ability to work independently and professionally in high-pressure/visibility situations within tight timeframes.
* Understanding of enterprise-scale platform architecture, including considerations for high availability and business continuity.
* Familiarity with data communication protocols such as HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP.
* Familiarity with Docker and container-based development and deployment practices.
* Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible.
* Proficiency managing, configuring, and tuning Linux operating systems.
* Working knowledge of VoIP, SIP, and data applications/networking.
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