Bilingual Sales Team Leader (English & Spanish)
Join to apply for the Bilingual Sales Team Leader (English & Spanish) role at HelpGrid.
What You’ll Be Doing:
* Work closely with the team, motivating and coaching them.
* Hosting 1:1’s, mock calls and team meetings.
* Keeping up to date with business development and new product lines.
* Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs.
* Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
* Manage the fair and consistent application of performance management and disciplinary measures as necessary.
* Lead and inspire a team of sales representatives to deliver excellent levels of individual/team performance and customer satisfaction.
* Directly supporting sales representatives in answering calls when necessary.
* Support managers to highlight operational risks and areas for improvement.
* Escalate any appropriate problems to senior management.
* System reporting and monitoring business needs (inbound calls, tickets, etc.).
* Do phone time especially for new offers to test.
* Attend training for new offers to stay up to date and provide needed support for agents effectively.
* Come up with new ideas to share with the team for continuous improvement.
* Share best practices with other team leaders.
* Attend leadership training and take Udemy leadership courses.
* Adapt to new systems to help with the team's overall performance (e.g., Monday.com, Zingtree).
* Submit a detailed weekly report via Monday.com.
Required Qualifications:
* Proficiency in English and Spanish is required.
* At least 2-3 years of work experience in a similar role.
* At least 1-2 years of work experience in sales.
* Excellent data analysis skills.
* Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
* Excellent leadership skills.
What We Offer:
* Full-time: 9am-5pm EST (may vary as operations work on a shift rotation).
* Work remotely from wherever you feel most comfortable.
* Weekends off are not guaranteed, but we try to keep things balanced!
Why You’ll Love It Here:
* Work from home—your couch can be your office!
* Become part of a vibrant, supportive team that feels like family.
* Be part of a growing company where your ideas count.
* Competitive pay to reward your hard work!
We’re All About Fairness! We welcome everyone, no matter who you are or where you come from. We believe in creating a place where everyone feels safe, respected, and valued.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
Industries
Technology, Information and Internet
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