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Role: Customer Service Administrator (Community Care Services)
Location: Aerodrome Business Park, Rathcoole, Co. Dublin
Reporting To: Community Care Services Manager
Contract: Fixed Term, Full Time (12 Month Contract)
Who we are:
Fannin Limited is part of DCC Vital. At Fannin, we provide the medical devices, pharmaceuticals and diagnostic products that help healthcare professionals and patients across the Island of Ireland and the UK manage illness and restore health. What we deliver is more than simply the mechanics of treatment, with our extensive range, expert knowledge and unrivalled customer care, we seek to be the best service provider of Medical Devices, Medicines, and Services to the healthcare sector.
With the heritage of care giving dating back to 1829 we have a track record in medical supplies and pharmaceutical distribution to support our claims. We deliver confidence in our ability and with the backing of DCC, one of Ireland’s largest PLCs, we have the financial strength to sustain and develop our business which is underpinned by our dedicated workforce.
The Opportunity
* Dealing with internal & external customer enquiries/requests
* Ensure that customer queries and issues are resolved promptly and thoroughly
* Accepting and entering customer orders
* Generating delivery/collection dockets and manifests
* Liaising with drivers to ensure efficient & timely delivery of product to customers
* Completing deliveries & collections on the system
* Collecting and matching proof of delivery to completed tasks
* Monitoring and issuing of stock to backorders
* Assigning calls to repair technicians
* Monitoring status of repair calls and chasing outstanding calls with technicians
* Logging and managing PPM schedule for HSE equipment
* Handle customer issues/complaints – logging, distribution, follow up and reporting of issues
* Logging, preparation and issuing quotations to HSE
* Complete all documentation accurately and ensure tasks are compliant with appropriate procedures, SOPs and EHS regulatory requirements.
Qualifications & Experience
* Two years previous experience in a similar role, ideally in a Service environment
* Experience in a busy warehouse environment would be ideal
* Working knowledge of SAP
* I.T. literate
* Flexible, hardworking and enjoy working with people
* Articulate, courteous with a friendly telephone manner
* Ability to work well under pressure while adhering to strict deadlines.
Other information:
* Occasional requirements to work beyond normal working hours and to travel to other Fannin sites will be expected
* You will be expected to attend internal & external training courses.
Although the above is a description of the requirements of your job, as stated in your contract of employment, you may be required to carry out other reasonable duties as the Company may require from time to time.
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