SiriusXM and its brands are leading a new era of audio entertainment and services.
Job Description
The Production Services Operations Team is responsible for monitoring, triage, incident management, and technical support of the SiriusXM Consumer Brands to provide the best experience for customers and the business.
Duties and Responsibilities:
* Guide all problems through the incident management process: problem intake, triage and investigation, internal business stakeholder communications, resolver escalation, resolution validation, and problem management.
* Perform daily technical operations, software deployments, system alarm management, operational record keeping, and documentation maintenance.
* Collaborate with subject matter experts across the organization for continuous improvement opportunities.
Requirements and General Skills:
* Excellent interpersonal skills and ability to interact effectively with staff at all levels.
* Excellent written and verbal communication and presentation skills.
* Excellent organizational skills and attention to details.
* Ability to work independently and on a team in a fast-paced environment.
* Strong time management skills, with the ability to prioritize and multitask.
Technical Skills:
* Thorough knowledge of Slack, Zoom, and Google Suite.
* Working knowledge of ServiceNow and Atlassian Suite, including OpsGenie, is a plus.
* Familiarization with streaming technologies.
Work Schedule:
Monday-Thursday 02:00-12:00
Wednesday-Saturday 11:00-21:00 (4 days per week)
This role requires flexibility and willingness to travel to the Dublin office approximately once a month. The successful candidate must be based permanently in Ireland.