Job ID: 2818087 | Amazon Data Services Ireland Limited
Amazon Web Services (AWS) provides storage, compute and other solutions to customers, globally. Our customers trust, and expect, us to protect their data with impeccable physical security, continually evolving security practices to mitigate risk. The Data Center (DC) Security Team provides physical security solutions to protect AWS personnel, AWS facilities and information of our customers.
As a Security Support Specialist, you will be tasked with driving operational security excellence within Data Centers while working with partner teams and leaders. The ideal candidate will manage communications and provide services as required. You will assist with electronic surveillance and access control requests, assisting Data Centre Security Managers streamline efficiency. You will write and implement security processes and procedures. Your position will require you to extract metrics and observe improvements by looking at data. The successful candidate must have a proven track record of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment and critical thinking.
An ideal candidate for this role will be able to work at all levels, from the theoretical knowledge of physical security principles to the practical application and real-world implementation of processes and measures. You should have a proven record of accomplishment in operations room/centre dispatching, data centre security operations, physical security, customer service; and the ability to multi-task.
Key Responsibilities
1. Manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers.
2. Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness.
3. Manage workflow ticketing and extraction/development of performance metrics.
4. Configure physical security devices including cameras, readers, and panels.
5. Support daily operational security across a data centre campus.
6. Distil overarching security strategy into daily tactics to reach management goals.
About the Team
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
BASIC QUALIFICATIONS
- 1 to 5 years experience in operations room/centre
- Exposure to Physical Security operations.
PREFERRED QUALIFICATIONS
• 2+ years working in an operations, physical security or equivalent environment
• 2+ years of experience collecting, analyzing, and utilizing data
• Basic knowledge of physical security systems and their operation, including access control, intrusion detection and video surveillance.
Posted: September 24, 2024 (Updated 1 day ago)
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