Join to apply for the Technical Support Officer role at Hibernia College.
Hibernia College, a leader in career education and digital learning, is seeking a Technical Support Officer to join its Information Technology Department. This permanent role is essential in providing day-to-day technical support to students and staff, ensuring a seamless digital learning experience.
Schedule: 5 days per week, including mandatory Saturdays.
About the Role: The Technical Services Department plays a key role in supporting college programmes by managing the Virtual Learning Environment (VLE) and delivering high-quality technical assistance and training to students, faculty, and staff.
Key Responsibilities:
* Provide technical support via Helpdesk, email, live chat, and phone.
* Troubleshoot VLE issues, including broken links, missing content, and access problems.
* Manage VLE user accounts and course setup.
* Support and train tutors in using virtual classroom software.
* Assist with content quality assurance before release.
* Maintain and update training materials and documentation.
Skills & Experience:
* A qualification in IT, Computer Science, or Learning Technology is preferred but not essential.
* Strong technical problem-solving skills with a customer-focused approach.
* Ability to explain technical concepts in simple, clear terms.
* Excellent phone manner and communication skills.
* Adaptability to a fast-paced, dynamic environment.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT System Training and Support
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