Office Administrator/Claims Handlers
Location: Corporate Park, Blanchardstown, Ballycoolin Road, Dublin 15.
A trusted medical insurer is seeking to recruit dedicated and motivated individuals for the role of Office Administrator/Claims Handlers.
About the Role:
The successful candidates will join our dynamic and supportive team, working closely with colleagues to deliver excellent customer service and administrative support. Responsibilities include:
* Responding to incoming calls and emails.
* Handling member inquiries with professionalism and efficiency.
* Processing member claims with accuracy and attention to detail.
* Providing exceptional customer support throughout the claims process.
* Processing of members payments.
* Processing of members subscriptions.
* Taking ownership of every customer interaction to ensure issues and inquiries are resolved to the satisfaction of the customer and the business.
* Acknowledging and managing customer complaints, striving to achieve early resolution where possible.
* Quickly and efficiently escalating risk, potential fraud or vulnerable member situations, ensuring escalation to the appropriate person.
Who We’re Looking For:
We welcome applications from both entry-level candidates (no prior insurance experience required) and experienced claims handlers.
Entry-Level Candidates:
* Strong communication and organisational skills.
* Personable, reliable, considerate, courteous, and respectful.
* The ability to prioritise and manage multiple tasks.
* A proactive attitude and willingness to learn.
* Ability to work in a team-oriented environment.
* Experience in office administration and proficiency in Microsoft Office (Excel, Word, PowerPoint).
* High attention to detail and accuracy in all tasks.
* An interest in figures.
* Excellent verbal and written communication skills.
* Ability to follow direction and guidance.
* Adherence to rules, procedures, and protocols.
* Discretion and ability to maintain confidentiality.
* Ability to work independently as well as part of a team.
* Good attendance/timekeeping record.
* Confident, enthusiastic, and professional phone manner.
* Inclusivity, professionalism, honesty, and reliability.
* References which can be checked and verified.
Experienced Claims Handlers:
* Demonstrated expertise in processing claims.
* In-depth understanding of claims procedures and best practices.
* Proven ability to manage complex inquiries and resolve issues effectively.
Why Join Us?
We value teamwork, integrity, and dedication to service excellence. We offer:
* Comprehensive training.
* A collaborative and supportive work environment.
* The chance to make a meaningful impact by serving Garda members.
* A competitive salary with an achievable bonus scheme.
* 21 days annual leave.
* Generous pension contribution.
* Health Insurance.
* Parking.
Application Details:
Please forward an up-to-date CV along with contact details for two referees by email to:
Martina Smithers, Office Manager,
Please quote "Office Administrator/Claims Handlers" in the subject title.
Applications must be submitted by 4:00 PM on Friday, 14th February 2025.
Note: Due to the anticipated volume of applications, only shortlisted candidates will be contacted to arrange an interview.
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