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Senior Product Marketer - Core Product
Client:
Intercom
Location:
Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
Job Views:
8
Posted:
15.03.2025
Expiry Date:
29.04.2025
Job Description:
Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is designed to transform the way businesses interact with their customers through AI. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month. Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity?
Intercom is leading the customer service industry into the future with our innovations in AI. This category is undergoing a generational change that is transforming customer service. Our product has been leading this transformation and is best-in-class.
Working cross-functionally with Product, Marketing, Sales Enablement, and Sales teams, you'll operationalize large projects and bring to market a completely new era of storytelling that will redefine B2B product marketing. This is a high impact, high visibility role that demands a strong PMM who can lead strategic projects, cross-functional teams, take products to market, and drive adoption.
What will I be doing?
* Responsible for a key part of the Intercom platform, focused on Fin AI Agent growth.
* Partner with product, marketing, and sales to drive product strategy.
* Own the long-term GTM strategy and short-term launch plans for a variety of products.
* Influence overall GTM strategy by working with Marketing, Sales and Growth leaders.
* Own the positioning & messaging of your products.
* Serve as a strategic partner to sales, enabling and supporting them with your product expertise.
* Influence product strategy by being embedded in the product org.
* Collaborate with leaders in Brand, Demand Generation, and Sales.
* Communicate and present effectively to stakeholders at all levels.
* Work with urgency and intention, helping product teams ship early and often.
* Support and contribute to the production of high quality content for the Marketing org.
What skills do I need?
* 3-5+ years of product marketing experience in B2B technology, preferably in SaaS.
* Proven track record of partnering with product orgs, engineering, marketing, growth, and sales teams.
* Operational expert, highly organized, with experience managing multiple projects.
* Outstanding writer with compelling positioning & messaging skills.
* Comfortable collaborating with executives under pressure.
* Excellent communicator, both written and verbal.
* Natural leader, managing stakeholders across teams.
* Very high attention to detail.
* Excited by software products and passionate about new technology.
* Strong qualitative and quantitative skills.
We are a well-treated bunch, with awesome benefits!
* Competitive salary and equity in a fast-growing start-up.
* We serve lunch every weekday, plus a variety of snacks.
* Pension scheme & match up to 4%.
* Life assurance and comprehensive health and dental insurance.
* Open vacation policy and flexible holidays.
* Paid maternity and paternity leave.
* MacBooks or Windows for certain roles.
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity.
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