DescriptionSpecialising but not limited to Microsoft technologies, the purpose of this roles it to design, build, support and maintenance of complex, high quality infrastructure solutions.Responsibilities
Provide Level-2 and Level-3 support as and where required.
Act as a mentor to other team members, i.e. coaching in the delivery of projects, tasks and/or troubleshooting exercises
Produce high-quality documentation to support workarounds and/or resolutions to assist in knowledge transfer and efficiencies
Responsible for management of IT systems monitoring and identify the appropriate resolution in the event of an incident
Assist internal IT teams and provide advice and guidance where appropriate in relation to incidents, service requests and/or projects to ensure the successful completion of said items
Complete daily, weekly and/or quarterly System Administration tasks as and when necessary to ensure that the environment remains in a healthy state
Adhere to published team and department procedures and processes
Using industry and company best practice and information, provide improvement and efficiency suggestions to existing team procedures and processes on an ongoing basis
Lead or provide expertise to Projects and Business Service Requests as required to ensure tasks and milestones are achieved in a timely manner.
Using industry & corporate best practices & standards, design and build complex Microsoft related infrastructure environments
QualificationsExperience
Ideally over 5 years’ Senior experience in Microsoft technologies working in a large enterprise environment
Skills
MCSA, MCP and/or CCNA certified
Excellent Windows Server 2016/2019/2022 implementation & administration skills
Expert knowledge of Active Directory and Group Policy
Excellent knowledge of network protocols and concepts
Excellent knowledge of backup solutions and principles, Netbackup experience a bonus
Excellent Windows client OS skills – Windows 10 & 11.
Virtual platform and technology experience is desirable
Proven analytical and problem resolution skills and methodologies
Ability to work on own initiative and work well within a team
Good team member with good communication skills at all levels of seniority
Good organisational, administrative & documentation skills
Proven experience is working under strict process control methodologies, e.g. ITIL
The ability to develop relationships with staff and clients
Commited to daa values
Qualifications
A third level qualification in IT or suitable experience