Job Description
Opportunity for a Customer Service Representative to work across all customer facing areas and deliver exceptional service, communicating effectively over the phone, face-to-face and digitally.
The Client Services Advisor will be responsible for operating with specific emphasis on security and Anti-Money Laundering (AML) policies, ensuring compliance with current and future regulatory requirements.
Key Responsibilities:
* Handle customer complaints professionally, resolving issues and maintaining satisfaction.
* Provide product and service information to customers, both reactively and proactively.
* Update customer data in accordance with AML policies.
* Process customer transactions within AML guidelines.
* Support administrative tasks for SEPA payments.
* Assist with payroll amendments and ensure accurate processing.
* Maintain accurate records of customer interactions via the document management system.
* Process foreign exchange orders, reconciliations, and distributions.
* Respond to customer inquiries via electronic channels.
* Perform general administrative duties.
* Support customer migration to digital channels and process loan applications.
Requirements:
* A relevant 3rd level qualification is desired, but not essential.
* Experience in financial services is not required, but an advantage.
* Excellent written and verbal communication skills.
* Ability to work independently within a team environment.
* Strong time management skills, with the ability to meet tight deadlines.
* Excellent problem-solving skills, with ownership and initiative to recommend solutions.