Job Description
We are seeking a highly motivated and detail-oriented individual to join our Risk Claims Team as a Life Claims Administrator in our Dublin Cherrywood office.
This team is responsible for the assessment and administration of Life Claims, ensuring our customers receive the support they need.
The successful candidate will be passionate about helping people, possess excellent communication skills, and have a knack for problem-solving.
Duties & Responsibilities
* Overall administration of new life claims.
* Assessment of medical evidence to determine claim validity.
* Management of existing claims, including ongoing correspondence with customers, brokers, and solicitors.
* Setting up claim payments to meet Service level and CPC requirements.
* Assisting with post and indexing administration across the team.
* Building positive relationships with key stakeholders internally and externally.
Requirements
* Good product knowledge of Life, Pensions, and Savings & Investment products.
* Previous experience in Life & Pensions, preferably in claims or monies out capacity.
* QFA Qualification advantageous; APA qualification at minimum.
* Excellent communication and interpersonal skills.
* Knowledge of MS Office applications.
* Proactive approach to problem-solving.
* Ability to demonstrate customer empathy and sensitivity.
What You'll Get
* Competitive market-leading salary based on skills, experience, and qualifications.
* Generous pension (employee contribution matching of up to 14% if you contribute 8%).
* Annual performance-related bonus and pay review.
* Holiday allowance of 25 days plus bank holidays, with option to buy/sell up to 5 additional days.
* Free car parking.
* Generous Health & dental insurance contributions after six months.
* Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
* Cycle to Work benefit scheme.
* Tax Saver Travel Scheme.
* Family-friendly parental leave policies (matching paternity and maternity leave) and carers leave.
* Up to 40% discount for some Aviva products, plus discounts for friends and family.
* Employee Assistance Programme.
* Volunteering days.
* Professional qualification support.
* Transparent career progression plans.
* Fitness and Probity.