Location: Drimnagh branch
Position Type: Permanent Full-Time
Salary: Negotiable DOE
Closing Date: 15th February 2025
About Us:Capital Credit Union is a well-established and member-focused Credit Union committed to providing excellent financial services to our members.
We are seeking a Senior Credit Control Officer to join our dynamic team and assist with the smooth and effective management and running of our credit control function.
We are looking for an energetic, positive and team-spirited person to join our team.
Job Summary:The Senior Credit Control Officer will be responsible for assisting and reporting to the Credit Control Manager in relation to managing, monitoring, and improving the credit control processes within the Credit Union.
This role will involve delivering exceptional service to members through all mediums and supporting the implementation of formal credit control policies and procedures of the Credit Union.
Key Responsibilities:Deputise, as required, for the Credit Control Manager to ensure timely collection of overdue accounts.Proactively engage with members to resolve any payment issues and negotiate repayment terms.
Exercise judgement on individual loan accounts and make recommendations as to the appropriate actions in respect of these.Conduct regular reviews of member accounts, identifying potential risks and implementing appropriate solutions.Attend meetings and report on assigned areas of responsibility as required, or requested by the Credit Control Manager.Maintain up-to-date knowledge of credit policies and regulations to ensure compliance.Collaborate with other departments, such as Risk and Compliance, to ensure consistent adherence to internal policies and procedures.Provide guidance and training to junior credit control staff.Assist in the development and implementation of new credit control procedures and systems.Key Skills & Qualifications:A QFA qualification is essential, but candidates who are close to achieving the QFA qualification will be considered, and it will be a requirement to obtain the QFA in the role.Proven experience (2+ years) in credit control, preferably within a financial services environment.Strong understanding of credit risk management and collection techniques.Excellent communication and negotiation skills, with the ability to build strong relationships with members.Ability to work under pressure and meet deadlines.High level of attention to detail and accuracy.Proficiency in using credit control software and MS Office applications.Why Join Us?Competitive salary and benefits package.Education support.Serious illness and sickness cover.A collaborative and supportive work environment.Opportunities for professional development and career progression.A chance to make a real difference in the financial lives of our members.How to Apply:If you are passionate about credit control and want to contribute to the success of a growing Credit Union, we would love to hear from you.
Please submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for this role to ******.
Closing date for receipt of applications is 5.00pm on Friday 15th February 2025.
Short listing may apply, and assessment will be done on the basis of the information provided in the application.
Capital Credit Union is an equal opportunities employer.
Visit us at www.capitalcu.ie.
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