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Job Description
Kilkenny Ormonde Hotel are recruiting a Part Time Reservations Agent - Hotel
Responsible to: Reservations & Revenue Manager
Main Purpose of the Job: Primary focus on reservations: will be expected to provide cover for the Front Desk as required. To adhere to the Kilkenny Ormonde Brand Standards and provide excellent guest care.
AREA OF KEY FOCUS
* To be accountable for the Individual Reservations Process.
* Adherence to and completion of Daily Reservations Task List.
* Management of Emails: To ensure an accurate, professional and timely response to all emails.
* Management of Voicemails: To ensure all voicemails are followed up quickly and professionally.
* Upselling: to actively seek to enhance the guest experience and gain revenue by upselling at every possible opportunity.
* Product Knowledge: To gain a thorough understanding of the Kilkenny Ormonde product and communicate clearly and positively with guests to enhance their experience.
* Intercommunication: To communicate clearly and positively within your own department and within the whole Hotel.
* Team: To actively play a role in the Front Office and Reservations Team and to assist your colleagues where possible.
* Weekly Call Backs: Completion of all Call Backs.
* Accounts: All queries from Accounts to be prioritised and dealt with.
* No Shows and Cancellations: To be checked, charged and cancelled on Third Party Websites.
Additional Duties
* Ensure customer service excellence when dealing with our guests at all times.
* Ensure that the Brand Standards for Reservations and Front Office are adhered to.
* To ensure that all guest requests are met regarding room allocation i.e.: VIP, special requests, groups requirements etc.
* To ensure that all account to company bills have the relevant backup and a sales ledger account is set up with the routine instructions in place.
* To process no shows and ensure that the revenue is recorded on a daily basis.
* To identify any regular customers, companies and tour groups.
* To file reservations backup in a neat and organised manner on a daily basis, and keep an organized and tidy working place.
* To issue all group contract confirmations for group bookings and to follow up with payment schedules.
* To answer promptly daily enquiries & reservations via phone & email.
* To assist the Front Desk during busy periods (check-ins and checkouts).
* Co-ordinate weekly groups, rooming lists, and communicate to the F&B team.
* To administrate Brand website and Third-Party websites (rates, availability etc.)
* To keep regular contact with tour business for updated numbers and amendments.
* To be aware of the hotel revenue target and aim to achieve it.
* To be knowledgeable about all the different packages and rates on offer at one time.
* To ensure that all bookings are inputted with the correct information.
* To carry out all actions and procedures as requested by the revenue manager associated with running the department.
* To report for duty on time and in the correctly presented uniform.
* To attend all training courses as notified to you.
* To accept a flexible work schedule necessary for uninterrupted service to Hotel guests.
* To ensure that the company policies, the vision statement and departmental objectives are followed and utilised at all times.
* To adhere to hotel health and safety, fire, emergency and security procedures.
Benefits Of Working With The Kilkenny Ormonde Hotel
* Complimentary Leisure Club Membership
* Complimentary meals while on duty
* Discounted Accommodation Rate in Kilkenny Ormonde and sister property, Absolute Hotel Limerick
* Discounted Accommodation and F & B rates in Windward properties
* Discounted Friends and Family Rate
* Discount on prebooked events in the property
* Employee Referral Scheme
* Uniform Provided
* Christmas Savings Scheme
* Career Development Programme
* Employee Assistance Programme
Please apply with full CV. We are an equal opportunities employer.
Reference ID: KOHRES2024
Job Type: Part-time
Benefits
* Gym membership
Schedule
* 8 hour shift
* Monday to Friday
* Weekend availability
Application Question(s)
* Are you available Midweek, Weekends & Holidays?
* Do you have previous experience in this role?
* Are you over 18 years old?
* Do you hold a valid work permit?
* Have you used/have experience using the software Hotsoft?
Work Location: In person
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
* Industries
* Administrative and Support Services
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