Social network you want to login/join with:
Customer Service (German Speaker), Limerick
Client:
Snaphunt
Location:
Limerick, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
26a4af522c03
Job Views:
44
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
The Offer
* Hybrid work model in Limerick, Ireland
* Development opportunities (Teamlead, trainer in department in China, and US - they always promote from within)
* Social activities every 3 months
* Health insurance
* Performance bonuses
* Relocation package (flight and accommodation)
The Job
If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this opportunity! Your daily work will include tasks like these:
* Act as a single point of contact for phone calls, chat and emails from users
* Assist sellers in the sales process (account management) and buyers with questions regarding tickets
* Provide e-mail and phone support to our customers to ensure a good balance between productivity and quality
* Liaise with other departments as necessary
* Identify process improvement opportunities and raise them through the appropriate forum
* Support customers directly on the ground at major events around the world
* Perform any other tasks as required
The Profile
* You speak and write German at a native level and are fluent in English.
* At least 6 months experience in the IT and tech support industry; sales skills and experience in retail are an advantage.
* You have a basic understanding of computer handling skills and a good learning pace within IT systems, along with basic knowledge of the Microsoft Office package.
* Excellent problem-solving skills with strong inter-personal relationship-building skills.
* Ability to manage multiple, competing priorities, duties, and tasks, with excellent communication skills to express thoughts clearly and concisely.
The Employer
Our client is a multi-lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta, specializing in recruiting Scandinavians, Dutch, German, and Finnish for various positions around Europe. The core of the company is our mission to help people secure great jobs abroad and to feel safe in their transition to life in a new country.
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