Content Reviewer
We are looking for Spanish (Mexican) speakers!
Main Responsibilities:
* Investigating and resolving reported issues (inquiries via the ticketing system), such as requests for account support or potentially abusive content.
* Enforcing client's Terms of Use by carefully monitoring reports of abuse on the site.
* Becoming and remaining knowledgeable about client’s products and community standards.
* Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.
* Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience.
* Recognising trends and patterns and escalating issues outside the company policy to the global team.
* Identifying inefficiencies in workflows and suggesting solutions.
Skills & Competences:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritise, solve problems, and work as part of a team.
* Effective time management & prioritisation skills.
* Ability to consistently hit KPIs on time.
Language Skills:
* Fluent level of Spanish in oral and written communication, with an in-depth understanding of culture and social trends in Mexico.
* Advanced level of English (at least B2 level).
Contract: Full-time, permanent.
Compensation:
* €29,700 per year as base salary.
* For the Evening shift: 25% Salary uplift for the late hours from 10pm to 2am (in total, around €33,000 per year).
* For the Evening shift: €12 per day (before tax) as the travel allowance.
* 10% performance-based bonus paid quarterly.
* Free meal on site.
* Private healthcare.
* Pension contribution.
* 25 days of annual leave.
* Extensive training and access to CPL's Wellness Programme.
* Tax Saver and Bike-to-Work Scheme.
Working Hours: Candidates are choosing between the Day shift (9am – 5:30pm) or the Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.
Location: Dublin 18, Sandyford, Dublin South.
*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.
IMPORTANT:
* Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
* Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).
Why Apply?
* Chance to work within a multicultural and diverse team.
* Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads.
* No shift rotations – fixed working schedule.
* Meals on-site, private healthcare, and pension contribution.
* No previous experience required – full training is provided!
#J-18808-Ljbffr