Our client is based in Citywest Business Park and is currently recruiting for an experienced Service Administrator to join their team. This is a 12 month contract initially with a view to permanency.
Immediate start.
Salary is €40k. (Great package if role goes permanent).
DUTIES OF THE ROLE :
* Part of a team of staff who handle inbound calls and emails from customers.
* Resolving customer queries, administrative requests and logging customer call-out requests.
* On a daily basis prepare customer invoices for reactive calls and Planned Preventative Maintenance(PPM).
* Price all service quotations and service-level agreements(SLAs) appropriately to ensure correct margins achieved.
* Communicate service invoices and quotations with customers – by e-mail or customer portal where required.
* Follow-up any outstanding Service Quotations with customers to obtain approval to proceed with work or close off job
* Liaise with Group and 3rd party suppliers on parts pricing, supply and lead times.
* Assist in the day-to-day planning of technicians’ work schedules, and providing back-office support to allow them to fulfill orders.
* Maintain positive relationship with customers and ensure they are kept informed of job status.
THE IDEAL CANDIDATE :
* Experience using Microsoft365 suite of apps including Excel.
* History of using accounting and ERP software including Sage, Microsoft AX or equivalent.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and to tight deadlines
* Excellent administration skills and attention to detail
* Understanding of invoice admin process including sales orders, purchase orders
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