Account Coordinator Job Description
We are seeking an Account Coordinator to support our Global Media Sales team. This role involves assessing, assigning, and resolving ticket requests received through internal stakeholders, serving as a point of contact to resolve client and stakeholder escalations.
* Build and provide the Account team with all client-facing reporting requests.
* Work with Ops teams for creative flying and changes.
* Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot, and resolve issues.
* Effectively follow process and guidelines.
* Review account health and provide optimization recommendations.
* Coordinate with team members to manage daily team workload and schedules.
* Help foster innovation in tools and processes to make the team more effective and efficient.
* Stay up-to-date with new product releases and reporting functionality.
Required Qualifications:
* Readiness and capability to learn the digital marketing ecosystem.
* Critical thinker who is organized and can make decisions based on clear priorities.
* Problem solver and multitasker who can partner well with other teams.
* Collaborative teammate who can build successful team relationships with partners.
* Excellent written and verbal communication skills.
* Flexible and able to quickly adapt to changing business needs and processes.
* Self-motivated and willing to contribute ideas.
* Fluency in English and German.
Preferred Qualifications:
* Microsoft Advertising Certification or equivalent.
* Experience using Excel to analyze information, including data manipulation, VLookups, creating and using pivot tables, and data analysis.
* Experience using Microsoft Office tools (Excel, PowerBi, Outlook, Word, PPT).
* Search/Programmatic/Display or 1+ years working in a digital media experience sales or customer service.