Role OverviewThe General Manager of Fairyhouse Racecourse reports to the CEO of HRI Racecourses and is responsible for leading the development and operations of the racecourse to drive growth, profitability, and an exceptional customer experience. The successful candidate will also represent Fairyhouse Racecourse in all relevant industry stakeholder engagements on behalf of HRI/HRI Racecourses.Key Responsibilities:Oversee the successful delivery of the Fairyhouse Racecourse race programme, ensuring smooth operations that meet industry and customer expectations.Develop and implement a five-year business plan for the racecourse.Lead and develop the team to deliver their performance objectives through coaching and feedback.Manage through effective planning, monitoring and control all financial matters for Fairyhouse Racecourse.Build and maintain strong relationships with industry stakeholders and third parties.Work closely with the HRI Racecourses Leadership team to drive growth, synergies, and efficiencies across the tracks.Ensure that Fairyhouse Racecourse provides an excellent customer experience which is good value for money while continuing to adapt and improve our customer offering (catering and service levels) in line with changing customer expectations.Working with relevant personnel in HRI, deliver best in class practices in health & safety compliance for staff, customers and industry participants.Protect and develop the brand of Fairyhouse Racecourse, enhancing its position as a leading racecourse.Maximise race day attendances through effective race day marketing campaigns.Grow and develop Fairyhouse's sponsorship portfolio & revenue streams, maximising its commercial potential, with a focus on raceday activities/initiatives.Grow non-race day revenues through new event initiatives and long-term tenancy agreements.Maintain and further develop the role the track plays within the local area and communities.As the job and role matures, undertake additional responsibilities that will enhance the overall objectives of the role.Any other duties as may be required.Key CapabilitiesCustomer Focus - Passionate about delivering exceptional experiences, understanding customer needs, and continuously improving the offering.Energy & Pace - Sets ambitious goals and leads by example, fostering a high-performance culture.Innovation & Change - Embraces change, challenges the status quo, and drives forward-thinking initiatives to enhance operations and customer engagement.Leadership - Inspires and motivates teams with a clear strategic direction, driving performance and excellence.Team - Creates an inclusive, team-focused environment where individuals are empowered to contribute and thrive.Skills And ExperienceA relevant third-level degree or equivalent experience.Proven management experience, ideally in a commercial, event, or sports-related environment.Ability to collaborate and influence effectively across all levels internally and externally.Excellent written and oral communication skills.Thorough knowledge of the Irish and international thoroughbred racing industry.Demonstrated commercial acumen with experience in driving revenue growth.Previous experience managing budgets and financial planning.Strong track record in leading teams effectively.Proven project management skills and ability to execute strategic plans.Ability to work in collaboration with Boards or Committees.
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