Department: RETAIL OFFLINE
City: Dublin
Location: GB
INTRODUCTION
As a Client Advisor, you will build relationships with Burberry’s new and existing clients, delivering a personalized and elevated experience that drives commercial success. Reporting to the store management, you will inspire our clients by conveying your passion for the brand, fashion, and luxury products. As an expert in client engagement and service, you will demonstrate a high level of knowledge in styling and selling.
RESPONSIBILITIES
SERVICE AND SALES
* Meet and exceed individual and store sales and other commercial KPIs.
* Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction.
* Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling.
* Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client.
* Be efficient in following-up and delivering after-sales services to our clients.
* Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required.
CLIENT ENGAGEMENT
* Build meaningful relationships with Clients.
* Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
* Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.
* Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or clients requests.
PERSONAL PROFILE
* A proven track record in delivering sales and exceeding targets.
* Previous experience in Clientelling.
* A strong interest in fashion, art, and culture.
* Strong product knowledge and good understanding of store retail operations.
* Understanding of competitor products.
* Experience in working as part of a team.
* Fluent in local language; English proficiency is desirable.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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