Contact Centre Agent
We are seeking a highly skilled Contact Centre Agent to join our dynamic and fast-paced team at our Head Office in Santry, Dublin 9.
About the Role
As a Contact Centre Agent, you will be responsible for providing world-class customer service at every stage of the rental process for both Go Car and Europcar brands. You will work closely with our diverse team to ensure seamless customer service delivery and provide accurate information to customers regarding products, services, orders, and account inquiries.
Key Responsibilities:
* Respond promptly to customer inquiries via phone, email, and chat, demonstrating empathy and professionalism while providing timely updates.
* Provide accurate information and assistance to customers regarding products, services, orders, and account inquiries.
* Collaborate with team members and other departments to ensure seamless customer service delivery.
* Stay up-to-date on product knowledge, company policies, and procedures to provide accurate information to customers.
* Meet or exceed performance targets including response times, resolution rates, and customer satisfaction metrics.
* Daily use of various in-house and external systems.
* Adhere to all company policies, procedures, and safety guidelines.
Your Skills:
* Candidate should have experience in a Customer Service environment.
* Strong Sales skills and ability to meet targets.
* Must be fluent in English - 2nd language advantageous but not essential.
* Excellent communication skills - both written and verbal.
* Full working knowledge of MS Office.
* Problem solving and numerical skills.
* Ability to multitask in a busy environment.
About Us
Europcar is a global organisation with big ambitions. We provide a working environment that nurtures career ambitions and offers opportunities for growth and development. Everyone counts at Europcar, and we are committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **