Control Room Operator
Full Time Permanent Onsite Shift work
Location South Dublin
Our client is a global service provider with over 20 years of proven growth and exceptional performance. Their mission is to be their customers' best service provider. They are looking for a full-time, enthusiastic, results-driven, and forward-thinking Monitoring Officer to join their amazing culture.
What’s on offer:
* 25 days annual leave
* Corporate Social Responsibility Day
* Fun and Laughter Day
* Company pension after successful probationary period
Duties & Responsibilities:
* User Administration of Security Monitoring Systems.
* Taking calls from client representatives across the world who have security requests/issues and actioning email-generated tickets relating to physical security issues.
* Responding from our monitoring centre to event-driven alarms from the physical security by following a Standard Operating Procedure.
* Proactive surveillance of cameras based on a pre-defined schedule.
* Responding to Internal Emergency Calls/Help Points via soft phone.
* Logging maintenance requests with regional physical security companies and liaising with them to ensure a successful resolution.
The ideal candidate will need the following:
* Be customer-focused, while maintaining the integrity and aims of the security operations team.
* Comfortable using computer software of various kinds and have an eye for detail.
* Excellent communication skills.
* Able to work under pressure and make effective and timely decisions by following well-defined standard operating procedures, while maintaining a customer focus and being confident and resilient throughout.
* Competent in handling situations that may fall outside the standard operating procedures and liaising with internal and external stakeholders, including emergency services if required.
* Demonstrate an openness to actively support change within the role and a willingness to adapt to any new responsibilities the customer asks us to undertake as part of the security operations team.
* Ability to work successfully as an individual and as part of a close-knit team. Able to take direction from team leaders and control room supervisors as appropriate.
Do not miss out on this superb opportunity to join an already established fast-paced friendly company.
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