Job Title:
Data Center Inventory and Asset Technician
About the Role
This position involves executing incoming and outgoing deliveries, documenting inbound and outbound deliveries as instructed by management. You will initiate warranty claims and process returns on failed equipment.
This opportunity allows you to build working knowledge of inventory management principles, warranty process management, data bearing device destruction, and advance your career in the process.
About Microsoft's Cloud Operations & Innovation (CO+I)
Microsoft's CO+I is the engine that powers our cloud services. As a Data Center Inventory and Asset Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Our infrastructure comprises a large global portfolio of over 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses worldwide.
We continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. With environmental sustainability and optimization at the forefront of our data center design and operations, we prioritize minimizing our ecological footprint.
About the Team
MICROSOFT'S MISSION IS TO EMPOWER EVERY PERSON AND ORGANIZATION ON THE PLANET TO ACHIEVE MORE. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
* Coordinate with suppliers to initiate warranty claims and process failed vendor hardware devices following all Service Level Agreements (SLAs) related to RMA warranty process.
* Develop working knowledge of stock control and inventory management practices and procedures.
* Ensure accurate documentation of incoming and outgoing deliveries as well as records.
* Become familiar with guidelines set by Microsoft contractual agreements with suppliers and maintain a strong customer focus.
* Perform cycle audits and data corrections to ensure all inventory controls are met.
* Ensure detailed physical inventory tracking and staging.
* Under the supervision of more experienced Data Center colleagues, destroy data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies.
* Comply with all security and data management policies.
* Embody our company values: Respect, Integrity, Accountability, Courage, Impact, Empowerment, Customer Obsession, Trust, Inclusion, Diversity, Equity, Community, Earthy, Generosity, Curiosity, Creativity, Reliability, Respect, Openness, Pride, Love, Environment.