Job Title: Full-Time Receptionist
Reporting to: Deputy Head of Cork Campus
Location: Griffith College Cork
Job Type: Full-Time, Permanent
Job Responsibilities:
Customer Service:
* First point of contact over the phone and in person for all students, staff, part-time lecturers, and visitors to Griffith College Cork.
* Ensure a high level of customer service and professionalism at all times.
* Assist students, staff, part-time lecturers, and visitors with enquiries.
* Deal with telephone or email queries and direct clients appropriately.
* Maintain good communication channels through the use of the communication tools provided.
* Direct complaints to the appropriate member of staff.
* Promote positive working relationships with colleagues and other campuses within the College.
Administration:
* Provide administrative support to staff members.
* Log and follow up on maintenance/housekeeping issues and liaise with the appropriate personnel.
* Retain adequate levels of stationery and utility supplies and order as necessary.
* Collect and direct mail accordingly.
* Keep office in tidy and orderly manner at all times.
* Provide ad hoc support to colleagues as required.
* Responsible for room bookings on room booking software system.
* Responsible for printing student cards.
Health and Safety:
* Be aware of the current health and safety regulations pertaining to the campus.
* Ensure all safety aspects are complied with in relation to fire safety.
* Report accidents or incidents to the Head of Campus.
* Record details concerning mishaps, complaints, or defects which are reported.
* Assist in the implementation of fire drills.
General:
* To adhere to Griffith College Cork policies at all times.
* To embrace and support any changes in technology and to assist in the implementation and operation of these changes.
* To perform such other duties appropriate to the post as may be assigned from time to time by the line manager or a nominee.
About Griffith College
Griffith College is Ireland's largest independent third-level institution with locations in Dublin, Cork, and Limerick. The College was established in 1974 and is celebrating its 50th Anniversary this year with “GC50”, a series of events and activities celebrating our history and looking forward to the future. The main campus is situated on seven acres within a mile of St. Stephen's Green on Dublin's South Circular Road. Griffith College enjoys national and a growing international reputation for student success. The College has gained an enviable, award-winning reputation for providing students with first-class lectures and excellent study material. Griffith College offers internationally recognised postgraduate and undergraduate degree programmes, complemented by a wide range of professional, short-term, and corporate training educational solutions - in Griffith College, there is something for everyone. Today there are over 7,000 students studying in the College, which is a designated educational institute of the Quality and Qualifications Ireland (QQI).
Our Vision
‘Empowering learners to achieve their career and life potential’
Why work for Griffith College?
* Competitive salary package.
* Access to health cash plan for self and family through salary sacrifice.
* Bike to work scheme.
* Opportunity for continued training development and support.
* Free parking facilities.*
* Stunning historical premises.
* Vibrant multidisciplinary and multicultural learning environment.
* Innovative and agile place to work.
* Welcoming environment committed to learner and staff development.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline of proposed areas of activity and will be amended in the light of the changing environment within the Faculty and the College.
Griffith College is an equal opportunities employer. Candidates must be eligible to work full-time for any employer in Ireland.
Job Type: Full-time
Work Location: In person
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