Improve Alexa Technology and Features
We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.
About Us
Alexa Data Services (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.
Job Description
Responsibilities
* Manage and monitor performance on job or queue adherence, volume, and quality.
* Support hiring and training of new team members.
* Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
* Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities.
* Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies.
* Track quality and utilization metrics.
* File and track tickets, following up on blocks to productivity.
* Provide regular, formal & informal feedback to direct reports.
* Identify and help implement process-related improvement using methodologies such as Kaizen, Six Sigma, or Lean.
* Communicate effectively.
Requirements
* Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.
* Proficiency in verbal and written communication skills.
* Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
* Overall 5+ yrs of work experience out of which, at least 2+ yrs as a people manager.
* Must have driven process improvements in the current role.
PREFERRED QUALIFICATIONS
* Experience with process improvement/quality control tools and methods.
* Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues.
* Excellent communication, strong organizational skills and very detail-oriented.
* Strong interest in hiring and developing people in their respective roles.
* Leadership experience in coaching and performance management.
* Experience in managing process and operational escalations.
* Experience with aspects of speech and language technology.
Our Culture
We have an inclusive culture that empowers our team members to deliver the best results for our customers. We are committed to diversity and inclusion in the workplace.