About the Role
You will have the opportunity to work with customers across various industries, helping them maximize the value and benefits of AWS services and Generative AI solutions.
Job Description
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovative and transformative endeavors across various technologies.
* Foster customer success by serving as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.
* Contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform.
* Offer guidance on the entire journey of AWS services and the customer's architecture.
Responsibilities
* Act as a single point of contact to Enterprise Support customers.
* Make recommendations on how new AWS offerings fit in the company strategy and architecture.
* Complete analysis and present periodic reviews of operational performance to customers.
* Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
* Champion and advocate for customer requirements within AWS.
* Participate in customer requested meetings.
* Have access and know-how to use all key customer resolution tools across all service groups.
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
* Be available in non-business hours to handle urgent issues.
Requirements
* Bachelor's degree in Computer Science or related field.
* Experience in technical engineering.
* Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
Preferred Qualifications
* Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP.