Customer Service Advisor
A fantastic opportunity to join a longstanding Commercial Vehicle Dealership in Northern Ireland.
Job Description:
* First line of contact for customers, greeting them and interpreting their requirements
* Generating, amending and updating service schedules and sending reminders
* Vehicle and customer database management
* Booking PSV appointments and issuing workshop job cards
* Monitoring progress of vehicles in workshop, processing and closing out workshop job cards and assisting with invoicing
* Making outbound sales and customer care calls and managing key customer relationships
* Creating maintenance contract quotes and selling maintenance contracts
* Liaising with Workshop Foreman for job planning, ensuring efficiency and profitability
* Contacting customers to inform them of additional work required and providing accurate quotations
* Informing customers of job completion and arranging vehicle collection/delivery
The Ideal Candidate:
* Previous experience in a similar position
* Ability to prove high levels of customer satisfaction
* Excellent organisation and time management skills
* Full valid UK driving license
Benefits:
Fantastic benefits package including company pension scheme, etc.