About Northern Trust:
Northern Trust is a globally recognized, award-winning financial institution with over 130 years of experience. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our principles of service, expertise, and integrity.
We serve clients using leading technology and exceptional service through our Transfer Agency department, which provides administration services to fund management companies. Our Fund Service Centre acts as the contact centre for this department.
As a Technical Co-Ordinator, you will report to a Team Leader and ensure that investor queries are handled according to our quality and service level standards across calls and emails for all clients. You will also support the team development and enhance the overall performance of the department.
Your key responsibilities include:
* Supporting the Team Leader in day-to-day activities and deputising in their absence
* Mentoring team members and providing support and assistance where necessary
* Representing the department at relevant meetings and forums, as required
* Providing subject matter expertise to assist the team with handling complex queries, including escalated cases
* Utilising phone and email technology to monitor query levels and adapt resourcing to meet Service Level Agreements
* Ensuring that relevant controls are adhered to within the department on a daily basis
* Improving quality through QC processes, procedural reviews, and enhancements
* Providing input to process changes for greater operational efficiency and increased quality
You will work closely with the Team Leader and contribute to the success of the department.
The ideal candidate will have strong interpersonal skills, excellent customer focus, effective communication skills, and the ability to work independently. You will also be an analytical problem-solver with decision-making capabilities.
Northern Trust is committed to working with individuals who share our values of service, expertise, and integrity. We encourage movement within the organisation and offer a flexible and collaborative work culture. If you're looking for a workplace with a greater purpose, we'd love to learn more about your interests and experience.