Job Summary
An Administrator will handle enquiries related to services, process grant applications, and ensure efficient administrative tasks.
Key Responsibilities:
* Liaise with the finance department for report completion.
* Handle and respond to enquiries via phone, email, and in-person.
* Process grant applications, ensuring accurate and complete documentation.
* Maintain records of customer interactions and applications using our CRM system.
* Manage digital and paper-based documents related to grants and projects.
* Provide clear information to customers regarding services, eligibility criteria, and timelines.
* Coordinate with other team members to handle applications and enquiries efficiently.
* Perform general administrative duties such as filing, data entry, and report generation.
* Follow up on outstanding enquiries and applications to ensure timely resolution.
Requirements
* Proficient in Microsoft Excel and Word.
* Excellent phone manner and strong verbal communication skills.
* Highly organised, with the ability to prioritise tasks and manage time effectively.
* Attention to detail and accuracy in handling applications and documentation.
* Strong interpersonal skills, with the ability to interact with customers and colleagues in a professional manner.
* Previous experience in an administrative role is preferred.
* Ability to work both independently and as part of a team.