Senior Genesys Engineer
We are seeking a talented Senior Genesys Engineer to join our team and contribute to our Contact Centre platform and engineering. The successful candidate will lead technology solutions to deliver business value, collaborate in an agile scrum team environment, and have a thirst for continued learning.
Key Responsibilities:
* Lead technology solutions to deliver business value
* Collaborate in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps)
* Simplify the complex through consistency, refactoring, and repeatability
* Grow an agile development culture and promote industry-standard methodologies
* Guide and oversee the implementation of high-level and low-level designs
* Improve monitoring and operational stability practice
Requirements:
* Extensive voice/digital routing experience
* Expertise in using Genesys Composer to create and maintain complex routing strategies
* Strong leadership and organisational skills
* Excellent communication and problem-solving abilities
* Proficiency with Agile (Scrum, Kanban) delivery and software design
* Understanding of enterprise-scale platform architecture and high availability considerations
* Familiarity with Docker and container-based development and deployment practices as well as with CI/CD pipelines
* Proficiency managing, configuring, and tuning Linux operating systems
* Consult and help mediate and resolve routing issues, coordinate trouble reports, and follow through to resolution with applicable logging and monitoring tools
* Demonstrate ability to effectively interact with all levels of management/personnel
* Proven ability to work independently and professionally in high-pressure/visibility situations within tight timeframes
* System monitoring and performance evaluation
* Documentation of process and procedures as assigned
Key Skills for Success:
* Ownership: Take personal accountability and deliver strong results
* Collaboration: Thrive in a team-oriented, fast-paced environment
* Clean and testable code: Lead by example for less experienced engineers
* Continuous improvement: Question the status quo and seek ways to improve productivity
* Automation mindset: Embrace automation for high-quality software delivery
Salary:
□ £60,000 - £80,000 per annum