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Document Delivery Information Specialist, Dublin
Client:
Irish Recruitment Consultants
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ff1f2280d168
Job Views:
97
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
IRC Recruitment is hiring on behalf of a client for the role of a Document Delivery Information Specialist within the pharmaceutical industry based in Dublin.
Location: Dublin (hybrid)
Duration of contract: 6 months
Pay Rate: €29 per hour
Duties:
* Provide a timely and efficient document delivery service
* Review and mediate copyright permission orders to ensure compliance with applicable laws
* Carry out basic database searches to verify bibliographic citations
* Get the subscribed material online and ensure that they are accessible. Escalate access issues
* Obtain material not held in collection selecting the best possible option.
* Follow-up with provider for the timely supply of the publications.
* Document work processes. Clearly communicate progress and results with peers and customers
KPIs
* Services turnaround time (Timeliness)
* Error free services (Accuracy)
* Customer satisfaction score, based on regular customer satisfaction survey
Skill Requirements
* 1-3 years of relevant librarian experience.
* Experience with interlibrary loan / document delivery including verification of bibliographic citations and location of items required.
* Experience practicing intellectual property law required, specifically in the areas of copyright.
* Proven experience in customer service, preferably in a library environment.
* Broad knowledge of healthcare online tools and e-resources (database, e-journals, etc.)
* Attention to detail with the ability to complete a large volume of work quickly and independently.
* Team player adept at working in multi-cultural settings, with an appreciation of differences in business and social cultures.
* Problem Solving
* Ability to work under time pressure
Education
* Degree in Library and Information Science (B.L.I.Sc)
Guidant IRC is acting as an Employment Business in relation to this vacancy.
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