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1. Provides focal point for divisional leadership teams – VTS/VSS for remanufactured pumps, AVI for off site manufacturing. This may also include Distributed manufacturing for all divisions.
2. Oversees the Services business to achieve annual business goals for revenue & gross profit in coordination with the regional and Global STC services strategies and provide monthly reports.
3. Manages service process improvement, manpower loading, equipment and material needs, and accurate control of all inventory.
4. Manages and drives all customer issues to closure or initiates support when required.
5. Manages and develops the service team leaders daily to optimize resource utilization, quality and on-time delivery, time reporting, prioritize and coordinate daily work load, dealing with day to day employee issues, and interface with the service team leaders.
6. Oversees operational expense budgets within agreed upon targets. Evaluates assigned staff skills, develops and deploys employee development programs.
7. Manages human resources, including selection, recommends staffing levels and changes in accordance with company and departmental mission, coaching, discipline, manpower planning and motivation of staff.
8. Develops, generates and provides strategic analysis reports (with focus on reason for variance deviation between planned and actual) for Key Performance Indicators such as: capacity planning, on-time delivery, turn-around-time (TAT), quality, labor hour cost, etc.
9. Interfaces with appropriate STC personnel (BLM, SHE, HR, Quality, Engineering) on priorities, strategies, and issues and reports into the monthly divisional meetings (BRMs).
10. Ensures that safety standards (SHE) are met and the cleanliness (5S standards) of the shop.
11. Develops and maintain Quality & ISO procedures, work instructions within the ISO certification guidelines.
12. Develops and implement adequate and visible measures that are linked to continuous improvement.
13. Champion VTPS guidelines and principles.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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